Shipping policy
Thank you for shopping with us! We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
- Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where available).
Delivery Time
We currently ship across the United Kingdom.
Estimated Delivery Times:
- Standard UK Delivery: 3–7 Business Days
- Express Delivery (if available): 1–3 Business Days
Please note that delivery times are estimates and may vary during busy periods, public holidays, or due to courier delays.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the shipping method selected.
Free UK Shipping may be offered on selected orders or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking details (where applicable), allowing you to monitor your delivery.
Delivery Delays
While we work hard to ensure timely delivery, unexpected delays caused by courier services, weather conditions,customs (where applicable), or other unforeseen circumstances may occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure that your shipping address is correct before completing your order. We cannot be held responsible for delays or lost parcels resulting from incorrect or incomplete address information provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.